Privacy Policy

FRANKLIN AND GREEN (F&G) LTD uses personal data to provide our services to you and to run the business. We have described how we collect, process and store this data in this Privacy Policy.

When we talk about data and personal data in this Privacy Policy we mean personal data which identifies you or which would be used to identify you such as your name and contact details. It may also include information about how you use our website.

1. WHO IS RESPONSIBLE FOR YOUR DATA?

FRANKLIN AND GREEN (F&G) LTD is responsible for your data. Our registered address is 10 Manor Close, South Perrott, Beaminster, Dorset, United Kingdom, DT8 3HA. We are registered as a company in England and Wales under company number 12180630. We are the data controller of the data we collect from you, and as such we control the ways your personal data is collected and the purposes for which it is used.

2. WHAT KIND OF INFORMATION DO WE COLLECT?

Depending on your relationship with FRANKLIN AND GREEN (F&G) LTD and how you use our services or our website, we might collect the following information about you:

Your name, job title, company and industry, as well as your contact details (email address, telephone number, address) If you meet FRANKLIN AND GREEN(F&G) LTD at an event
When we are identifying relevant customers for our services from publicly available sources including LinkedIn
When you fill out a form on our website
When you get in touch with FRANKLIN AND GREEN (F&G) LTD
When you request a proposal from FRANKLIN AND GREEN (F&G) LTD
When you purchase a service from FRANKLIN AND GREEN (F&G) LTD
If we meet you in your role as a stakeholder on a FRANKLIN AND GREEN (F&G) LTD project
Information about services you have purchased or expressed an interest in purchasing from FRANKLIN AND GREEN (F&G) LTD When you request a proposal from FRANKLIN AND GREEN (F&G) LTD
When you purchase a service from FRANKLIN AND GREEN (F&G) LTD
Communication we have with you (emails, letters, phone calls, interactions with you on our social media platforms) When you communicate with FRANKLIN AND GREEN (F&G) LTD
When we communicate with you
Information about the device you use to interact with our website or emails such as the software version you are using from Google Analytics When you use our website
When you open and interact with our emails
When you accept cookies placed on your device.
Please see our Cookie Policy for further information.
Information about any FRANKLIN AND GREEN (F&G) LTD marketing campaigns you have been exposed to When you are a recipient of FRANKLIN AND GREEN (F&G) LTD’s marketing activities
Information about your communications preferences When you opt-in to our marketing emails When you opt out of our marketing emails

3. HOW DO WE USE THIS INFORMATION AND WHAT IS OUR LEGAL BASIS FOR PROCESSING THIS DATA?

We can only use your personal data if we have a proper reason for doing so. According to the law, we can only use your data for one or more of these reasons:

  • To fulfil a contract we have with you, or
  • If we have a legal duty to use your data for a particular reason, or
  • When you consent to it, or
  • When it is in our legitimate interest.

Legitimate interests are our business or commercial reasons for using your data, but even so, we will not unfairly put our legitimate interests above what is best for you.

In the table below, we have set out the different ways in which we use your personal data and the legal bases we rely on for using that data.

What we use your
personal data for
(purposes)
Legal grounds for using
your data
Our legitimate interests
To prepare a
proposal relating to our services to you

To provide services to you

To communicate with you regarding the service we are
providing
Fulfilling contracts

Our legitimate interests
Keeping our records up to date

Providing a quotation or a proposal for the delivery of services

Delivering our services

Fulfilling our contract to
you

Improving the service we
provide

Increasing sales and growing the business through account development

To communicate with you and manage our relationship with
you

To inform you about services or content that we think you
might be interested in

To personalise and
improve your
customer experience
Our legitimate interests Keeping our records up to date

Identifying prospective customers for our services

Account development,
marketing and business
development to retain
current clients and attract new clients to FRANKLIN AND GREEN (F&G) LTD, and ultimately to increase
sales and grow the business
To send you
relevant marketing communications that are relevant to
your role

To personalise and improve your
customer experience
Our legitimate interests – if you:

Are a current or former client of FRANKLIN AND GREEN (F&G) LTD

Are a current or former stakeholder on a FRANKLIN AND GREEN (F&G) LTD
project

Have previously requested a quote or proposal from FRANKLIN AND GREEN (F&G) LTD

If you have met or been in contact with a member of our team in the past 3 years

Consent – if you have signed up to receive marketing communications, e.g. when downloading a form on our website or by giving verbal consent to a member of our team
Retaining current clients, attracting new clients to increase sales and
ultimately grow the business

Assessing the effectiveness and ROI of our marketing activities
To deliver gated
content
Our legitimate interests Attracting and engaging prospective clients to ultimately increase sales
and grow the business

Assessing the effectiveness and ROI of our marketing activities
To deliver newsletters to our
subscribers
Consent Attracting and engaging prospective clients to ultimately increase sales
and grow the business

Assessing the effectiveness and ROI of our marketing activities
To run our
business in an
efficient and proper way

To fulfill our administrative purposes including accounting, billing and audit
Our legitimate interests Maintaining records of our clients and their orders

Forecasting business performance

Taking payment for our services

Assessing the effectiveness and ROI of our marketing activities

4. HOW WE USE YOUR DATA TO PERSONALISE THE SERVICE WE OFFER YOU

We use the data we collect about you from different sources and touch points to try to understand more about you and your preferences, so that we can personalise the service we offer to you. We use information collected from cookies. Cookies are small pieces of information stored on your device by the web browser of your device. We use cookies placed on your devices to collect data about your use of our website as well as other elements of our digital marketing. We use this data in the following ways:

  • To identity when you access our websites from different devices as well as where you access it from
  • To identify your likes and dislikes. We look at which of our website pages you visit most or which links you click on to understand what you are most interested in

For more information about cookies and how you can manage them, please refer to our Cookie Policy.

5. MARKETING COMMUNICATIONS: HOW TO MANAGE THE MARKETING MESSAGES YOU RECEIVE

Our marketing communications are designed to provide relevant, useful information to recipients. We may send you relevant marketing communications as outlined in Section 3:

  • If it is in our legitimate interest to do so and you are either:
    • A current or a former client of FRANKLIN AND GREEN (F&G) LTD
    • A current or a former stakeholder on a FRANKLIN AND GREEN (F&G) LTD project
    • An individual that has requested a proposal or quotation from FRANKLIN AND GREEN (F&G) LTD in the past
    • If you have met or been in contact with a member of our team in the past 3 years

And you have not told us that you no longer wish to receive marketing communications.

  • If you have opted in to receive such emails e.g. when signing up to A NEWSLETTER, downloading a piece of content, providing oral consent to a member of our team
  •  

If you have previous opted-in to receiving marketing emails from us, you can use the Preference Centre at the bottom of our marketing emails to update your preferences. You can also opt out of receiving marketing emails from us by clicking on the unsubscribe link which we include in all our marketing emails. Please note that if you ask us to stop sending marketing emails, we will keep a note of your personal information and your request so that we can make sure you are excluded from the emails when they are sent out.

6. HOW LONG DO WE KEEP YOUR DATA?

We keep your data only for as long as we need it. How long we need data depends on what we are using it for, whether that is to provide services to you or for our own legitimate interests (described above).

We will actively review the information we hold and when there is no longer a customer or business need for us to hold it, we will delete it securely.

7. HOW IS THIS INFORMATION SHARED?

We will not share your data without your permission.

8. SENDING DATA OUTSIDE OF THE EUROPEAN ECONOMIC AREA

Some of the applications we use to store your data may have data centres situated outside the EEA. We will ensure that the applications follow EU guidelines to ensure compliance with European data regulations.

9. YOUR RIGHTS

You are entitled to see copies of all personal data held by us and to amend, correct or delete such data. You can limit, restrict or object to the processing of your data. You can also use our Preference Centre as described above.

If you give us your consent to use your data you can withdraw that consent by accessing our Preference Centre or by unsubscribing from our marketing emails.

You can object to our use of your data where we rely on our legitimate interests to do so. We explained the legitimate interests we rely in the table above under the heading ‘How we use your personal data’.

You may request that we transfer your data to a different data controller under the right to data portability. Please use the contact details below to request this.

To raise any objections or to exercise any of your rights, you can send an email to us at hello@wearefandg.com or you can write to us at Data Protection, FRANKLIN AND GREEN (F&G) LTD Limited, 10 Manor Close, South Perrott, Beaminster, Dorset, United Kingdom, DT8 3HAWhen you get in touch, we will come back to you as soon as possible and within one month. We may also ask you to verify your identity before we provide any information to you.

If FRANKLIN AND GREEN (F&G) LTD decides to change this privacy policy, the changes will be posted on this page.

10. COMPLAINTS

If you have any complaints concerning FRANKLIN AND GREEN (F&G) LTD’s processing of your personal data please email us at hello@wearefandg.com or write to us at FRANKLIN AND GREEN (F&G) LTD Limited, 10 Manor Close, South Perrott, Beaminster, Dorset, United Kingdom, DT8 3HA.

Please note that you have the right to lodge a complaint with the supervisory authority which is responsible for the protection of personal data in the country where you live or work, or in which you think a breach of data protection laws might have taken place. In the UK you can contact the Information Commissioner’s Office by telephone on 0303 123 1113, or by using the live chat service which is available through the Information Commissioner’s website http://www.ico.org.uk.

11. HOW TO CONTACT FRANKLIN AND GREEN (F&G) LTD

If you have any questions about this Privacy Policy, you can contact us by phone (07832 212505), email (hello@wearefandg.com) or by post, using the address below:

FRANKLIN AND GREEN (F&G) LTD Limited, 10 Manor Close, South Perrott, Beaminster, Dorset, United Kingdom, DT8 3HA.

Date of last revision: 11/09/2019

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